Following the unfortunate recent collapse of Flybe please refer to the dedicated webpage that has been set up by the CAA to assist you https://www.caa.co.uk/News/Advice-to-UK-consumers-following-Flybe-entering-administration/. Please check your inbox and your spam folder. We will email your e-tickets to you, normally 3-7 days before you fly. However where you book a “Package” as defined in our Terms & Conditions, we shall accept responsibility for your booking as the “organiser” under the Package Holidays and Travel Trade Act, 1995. If you do decide to cancel you may be subject to cancellation charges. Most of our holidays include return flights (airport taxes) and accommodation. Where do I find their number? Please contact us via My Account and we will contact the transfer provider on your behalf. If you have selected a direct payment reservation the hotel will take payment directly. Get more baggage allowance on your flight. Teletext Ltd reserves the right to screen, filter and/or monitor entries for this purpose and remove any that may be considered offensive suspicious or fraudulent. If you do not make a balance payment in advance we will attempt to auto collect the balance on the due date using the original card details. Although at this stage not all airline and hotel suppliers have agreed to this and therefore they may still levy some charges. The number of stops depends on the number of people and the hotels they are traveling to. For full details check our Contact Us page. When should I get my booking confirmation? What is Advance Passenger Information (API) and why do you need it? Check the flight summary details for the relevant airline contact details. We have now cancelled all holidays departing up to 30th June 2020 and have contacted all customers travelling up to this date. All flights and ferry links to and from Germany, France, Italy, Spain and Switzerland have been suspended. As a precautionary measure, the Government of Maldives has banned all persons who have been in the last 14 days to Mainland China (not including Hong Kong), Iran, South Korea (North Gyeongsang and South Gyeongsang Provinces), Italy and Bangladesh from entering or transiting through the Maldives. What is the difference between a Private Transfer and Taxi/Minibus/Shuttlebus? do not book with teletext/truly travel they will refuse you a refund if your holiday is cancelled, they give horrible customer service, lie on the phone, lie or don't reply to emails and repeat the same nonsense on messenger. Your second 10kg bag will be tagged at the gate and put into the hold free of charge. The full balance is now overdue for your booking. What can I expect from an all-inclusive hotel? Unfortunately we cannot tell you where you will be situated in the hotel. Please take note of the process for reconfirming your return transfer which is detailed on your transfer vouchers. Teletext holidays time to pay up may 16 you cancelled my holiday pay up pay up pay up pay up you disgusting shocking disgraceful company. What if the wrong title is on my travel documents? You will be informed of the charge per card type on the payment page. Your hotel star rating and board basis are guaranteed, but the specific hotel is confirmed when you get there. A: Unfortunately you won’t be entitled to any compensation, as the reason for your holiday not continuing is outside Teletext Holidays control. If your request is essential you should speak to our Sales Team prior to booking. ● Non-resident travellers who come from or have been in transit in the following countries during the last 14 days will not be allowed to enter the Mauritian territory: Italy, Iran, and Republic of Korea. Yes, I would like to sign up to receive information on the hottest deals and promotional offers via, Get the hottest deals to your phone via SMS. Will somebody meet me at the airport? Log into My Account and 'Contact Us' with your request. I paid and have not had a confirmation re the baggage as yet. All hotels have facilities and service in line with the star rating, although please be aware that these ratings are provided by the accommodation supplier. That said, both federal and state law requires most employers, but not all , to pay overtime to employees whose hours meet the criteria. Answer 1 of 16: I booked a holiday with Teletext Holidays just a few days ago and agreed to pay a deposit. Thank you for waiting! From 2nd March 2020, British nationals travelling to Turkey for tourist or business purposes will no longer need a visa for visits of up to 90 days in any 180-day period. These vary by airline and you’ll pay these at check-in. Amendments closer to departure may be possible however this will need to be confirmed with the Travel Provider on a case by case basis. If you have a special request please let us know and we will do our best to help you. For further information please go to: www.aviationreg.ie. A helpline is also available on 111. In addition, you warrant that you have permission to use or feature any people, content or other material contained within your entry. If your payment has failed we suggest you speak to your bank first. If you have not purchased Priority & 2 Cabin Bags, you are only permitted to bring 1 small bag on board. Please ensure you contact the airliner you are traveling with for more information. You can also chat with one of our Live Chat agents. – You are required to check in on the Jet2 website and print the boarding passes yourself. If you need further assistance please call us on (01) 568 6331 and a member of the Customer Service team will be able to help you. I have booked airport transfers. Transfers are not generally included in the holiday price however are available to book as an optional extra. This does not affect UK or Irish citizens and in most circumstances does not apply to other EU residents travelling to a country within the EU where they are not a citizen. The Greek authorities have introduced a number of precautionary measures in response to the coronavirus (COVID-19) pandemic. You should receive a Booking Confirmation email but may not be issued with tickets. Booked a package holiday through teletext holidays to go to Spain September 2020, saw a tweet to say hotel will be closed until Feb 2021 – Teletext have said they will refund the hotel within 90 days but won’t refund the flights as “They are still live with Ryanair, so they won’t pay us (teletext) so we won’t pay you”. Minimum 8 characters. So you’ll need a European Health Insurance Card (EHIC) to get free or reduced cost healthcare when you visit European Union countries. I'm not sure if my order has failed or not. You should be able to download and print a copy of your voucher. If your bag weighs more than the airline allows, you may need to pay excess charges. Check the flight summary details for the relevant airline contact details. A MUM has been sent demands to pay for a £2,500 holiday to Spain that she can't go on because her hotel is shut. We have now cancelled all holidays departing up to 14 May 2020, and have contacted all customers travelling up to this date. The tax is based on the star rating of the hotel and the length of stay, and set to: The Department of Foreign Affairs (DFA) has provided an update, advising against travelling overseas for an indefinite period. If this problem persists, please contact rebecca@teletext.co.uk, and include your Teletext reference in the email. A holiday tax will applied to all tourists staying in Tunisian hotels from 1st January 2018, regardless of their nationality. Still no refund after over 6months, 8 days left on the 14day notice letter I sent teletext before I start court proceedings. You could be forgiven for being a little uncertain when it comes to booking that well-deserved break considering the current climate. I had the most frustrating experience trying to book a holiday with them. – We will email your BA e-ticket to you approximately 3-7 days before you fly. An amendment request will only normally be accepted by the Travel Provider up to and including 7 days prior to travel. What should i do if the card I used for the instalment transactions is lost or stolen? Alternatively call us on (01) 568 6331 and a member of the Customer Service team will be able to help you. To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. For all other airlines baggage may be on your flight summary and or e-ticket – please email. I want to book transfers. Flight only bookings - We are not able to provide a credit note or refund. Please note that some amendments involve rebooking at current prices in which case any costs due to fluctuating prices and availability will be chargeable in addition to the standard charges outlined. There is no difference between a lateral sea view and a side sea view. What is my hotel check-in and check-out time? Foreign and Commonwealth Office (FCO) advise against all but essential travel to Poland, due to the announcement that Poland will close its borders from midnight on Saturday 14 March in response to the coronavirus pandemic. I have booked the wrong hotel, what do I do? ● Travellers who have visited or been in transit in Singapore and Japan during the last 14 days will be screened and closely monitored upon arrival in Mauritius. Do I need them? If you need any assistance please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you. Spain’s meteorological office (AEMET) has issued an “extreme risk” weather warning for the following provinces: Teruel, Albacete, Murcia, Barcelona, Girona, Tarragona, Valencia, Alicante and Castellon. For anyone due to travel after 16th April, we ask for your patience at this difficult time. These policies and procedures are put in place for the safety of guests and may result in some facilities that are ordinarily provided being subject to restrictions, changes or otherwise not being available at all (this may particularly be the case during peak times, where certain facilities would otherwise be busy). On this basis, any changes or cancellations made will be in line with our and our suppliers Terms and Conditions. If you’re in the area you should exercise caution and follow the advice of the local authorities. Not all payments are collected by Teletext Holidays. The hotel does not require vouchers for each room. Be the first to hear about our best deals direct in your inbox. You must have a valid passport and the correct visa (if required) for your holiday. If your flights are booked with Ryanair, confirmed baggage will show on your boarding passes rather than your booking confirmation. Thank you for waiting! Rest assured we are working hard to avoid these charges and wherever possible keep them to minimum. Every effort is made to maintain arrangements, as confirmed to you, however, sometimes the Travel Provider may need to make a change. If you have an outstanding balance at the point the final balance is due we will attempt to auto collect the balance using the original card details. The transfer providers uses the flight times to schedule your pick up time. If you haven't received an Order Confirmation email please contact us via My Account and we will check your order for you. The following day I discovered an email which showed that the holiday had been paid in full.!!! The prize draw is open to people aged 18 and over who provide a valid Teletext booking reference number after completing a review. Useful. The name on the booking is wrong. Do you need my flight details? I do not want to wait until then to receive my refund! This travel restriction may be removed at any time. Absolute rip off. Are some hotel facilities limited at certain times of the year? On 12 March, the Czech government declared a 30-day State of Emergency in response. Please ask us to confirm what protection may apply to your booking. Steer clear!! Booking reference: Please follow the instructions on your flight online checkin/e-ticket letter enclosed within your confirmation invoice. Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Precautionary measures are being taken to protect the tourists visiting the island and the population in general. Check the Spanish Civil Protection Unit (@proteccioncivil) for precautionary advice on the area you’re visiting and see information about the weather warning here. Follow the instructions on your e-ticket information document. Q: If I cannot continue with my initial travel plans due to the Coronavirus outbreak, am I entitled to compensation? If your flight is booked with Ryanair they only need first and last name, so there’s no need to do anything. Please be informed that the Turkish Government has introduced precautionary safety measures for travel.Turkey has confirmed that passengers without Turkish residency permits will not be allowed to enter Turkey within 14 days of visiting China, South Korea, Iran, Iraq or Italy.We are continuing to follow UK Foreign and Commonwealth Office (FCO) travel advice. Why? Unless specified at the time of booking you are unlikely to receive drinks on any board basis other than All Inclusive. During this difficult time we are unable to take any further calls, so please use our live chat service found on our customer support FAQ page of our website. What are the check in and check out times at my hotel? What does this mean? Currently we are offering all affected customers departing up to 12 April alternative travel arrangements.