Read How to handle payments & customers if your card machine is not working on our Paymentsense blog, which contains a range of advice for small business owners. I interviewed at Paymentsense (London, England) in March 2020. Terminal not printing. Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off. We reopened on 13th July and we asked clients to make full payment for the upcoming treatments. This issue is temporary and should be resolved quickly. I'm having to manually link orders and apologise to confused customers. Testing site works fine, but problem with production transaction: 1. solved: replaced country name with country iso3 after receiving error: x_response_code : 3 x_response_reason_code : 350 Looking forward to doing business with her. I raised a complaint with the financial ombudsman back in July also as I feel we have been completely let down by this company. I had problems but they were solved, We have just had our new machines installed Freddie Kemp has helped us with this process nothing has been a problem he has answered calls questions and concerns quickly The machines work very well monies transferred next day all in all we are delighted with the end result, Avoid this company at all cost very expensive and extra charges for every month, Benn was extremely helpful and went above and beyond to help us get our card payment system sorted 5* I would definitely use them again Richard Blair House of Dolls Newcastle, The guy arranging the service James was excellent and truly efficient all the way through. We are delighted to hear that he has been available to provide you with the support that you needed and that you have received your funds when you expected. ☺️ #vocalforlocal #thankyoulocal #supportlocalbusinesses Richard Crawley - … Please use one of the following options to access your account. How the chaos that is Worldpay remains in this sector baffles me. Chase - Bath City Tyres ltd. It’s been a pleasure to deal with a company with great customer care .. the product looks great up and working no stress very happy .... would highly recommend you . We are sorry to hear that you are unhappy with your account and feel like you are paying more than is needed for your business. They called me speak for 30 mins. We aren't seeing problems with Paypal or Sagepay. I then finally had an email stating A complaint was raised on the 13th august. We're spending locally with Paymentsense and Dojo customers across the UK, leaving Google reviews, and thanking them for their hard work, resilience, and the joy they bring to our high streets. Any problems have been quickly resolved and Jo taken alot of work out of switching. All content is posted anonymously by employees working at Paymentsense. We have been working with this company since January 2020. Refresh your browser. Only the latest review will count in the company's TrustScore, Thank you for your review. Thank you for your review, Darren. Welcome to Paymentsense. I was told I would receive a call back. Some of my calls to him were early evening, and he had no issues with this.Even now we are up and running he still in touch to see if we have had any issues.Highly recommended! Contact us and we’ll put you in touch with the terminal manufacturer. They send me a test which had 48 hours deadline. It has cost our company wages, stock, overheads. Thank you for your review of the experience that you had with Benn. Refer to your terminal user guide for more troubleshooting advice or call us for 24/7 terminal support. Customers are paying for orders but PaymentSense isn't redirecting back to my site so the order doesn't complete in my shop. Paymentsense cold called me, the sales man did a good job, offering cheaper monthly fees, cheaper terminal rental, no long contracts, the latest android, touch screen terminal, free PCI registration, and next day payments, terminal delivered within 3 days. I interviewed at Paymentsense (London, England (UK)) in March 2020. As we had a booking system in palace we never needs to use this format. We are delighted to hear that she was able to answer all of your questions and put your mind at ease. Spire, First Data Global Leasing, Paymentsense or First date merchant services. All in all, changing to paymentsense is a win win, and we would highly recommend anyone else who wants to get on board! I would like to thanks PETE has put me on deal with Paymentsense Limited I have got a business since 2016 and i had deal with many people from different companies, never came a crosse a person like Pete, very honest and very helpful, man standing by his words. While recently founded in 2010, Paymentsense has since grown to be one of the fastest growing UK merchant service solutions, with card machines, merchant accounts, payment gateways, and virtual terminals available.. Great communication and guided through the whole process. Do you agree with Paymentsense’s 4-star rating? All rights reserved. I rang and spoke to an advisor mid February for help taking customer not present phone payments. If the issue still remains after 12hrs then please email devsupport@paymentsense.com We are delighted to hear that she made the process of setting up an account with us easy and problem-free. Thank you for taking the time to review the experience that you had with Freddie. I sent emails. Equipment is not fit for purpose, is the slowest of connections, clears contactless payments straight back to main menu, so if you do not watch it, you do not know if the payment was approved. So today, we Get Vocal for Local and give praise to our amazing customers. I did everything that was asked of me with no delay. This is the Paymentsense company profile. Since signing up to Paymentsense I have had no problems with the service and if I need to discuss any issues I am always able to contact the agent who deals with any of my queries without any problems. The payments totalled approx £1100 at this stage. Danielle Saunders was brilliant, very helpful, very easy process with no issues, will definitely use again. Welcome to Paymentsense. They also have a lot to offer: Thank you for taking the time to review the experience of setting up an account with us. Terminal not turning on or screen not lighting up. In the past some of our customers who use Paymentsense have had problems with their technical support being unhelpful, but mostly everything has been ok. I was told they would look into it and call back. Still having problems Following on from a review on the 16/08/19.Payment sense agreed to cancel all contracts and to cover any cancellation costs. Troubleshooting. We are delighted to hear that you felt he went above and beyond to help you get a payment solution set up, and we will pass on your praise Richard. We are delighted to hear you had great service from Daniella. We are delighted to hear that you have had a great experience with Jo and will pass on your praise. This problem can be caused by a connection with the directory servers as part of the 3D Secure process. This is great to hear Ralph. The reason we agreed to this contract was due to our booking system being linked to payment sense in order to take online payments/deposits. Appalling company! Also I would like to thanks customer service from Paymentsense you are really helpful Working full time in a busy hair salon and having to deal with this was not easy. I am sincerely sorry to hear that you have had such issues. If you don’t want to take payments this is the card provider for you!. Welcome to Paymentsense. We are glad to hear you had a great experience with Clare, Zee. Jo has been nothing but reassuring and professional. Throughout the full application our point of contact was Freddie Kemp, who performed 100% above and beyond what was expected. Which obviously I wasn’t happy with as it had taken 17 days to get to this point. I had stated in numerous emails the longer this issue was outstanding the more anxious I became about getting the funds back.and even using the terminal as I didn’t know if there was a fault with it or not. The outcome of my complaint was a simple.. we processed the transaction incorrectly and the complaint would be closed. Once off, hold the enter button until the terminal powers on. Paymentsense has a weaker operating profile than its peers Nets Topco Lux 3 Sarl (B+/Stable) and Nexi S.p.A. (BB-/Stable), which both hold leading positions in their markets. Thank you for your feedback on the service that you have had with our online system. I have applied directly on their website. Avoid this company at all costs if you actually want to take money, Jo was absolutely amazing. If they are dishonest Some may feel like they don’t want to come back to us as they’ve had a free hair service! If paymentsense.co.uk is up but it's not working for you, you can try one of the following tips below. Alert irruption message on terminal. Thank you for your review, Jagat. Boost your business with Connect by Paymentsense. And by this point there was now £2000 of payments that hadn’t gone through. No worries. Interview. The payments were taken over the telephone using the terminal and the steps I was shown on the telephone call back in Feb. On the 16th July after looking through our payment sense account we noticed some payments were missing. Please don’t use this company.. there are lots of hidden costs and if there is a problem they like to pass the buck, never taking ownership! Time and time again it is blamed on someone else. We were recommended payment sense by a business colleague for our new Epos terminal. Thank you for taking the time to leave a review. We then could have possibly retrieved the funds. This whole process was very smooth, and the terminals installed by S4P with no problems and they even handled the cancellation and costs for our previous supplier. Costing us money to do a clients treatment! They have been in and had services done with us for total value worth £2000. Interview. We would like the opportunity to look into this in more detail and were hoping you would be kind enough to provide us with the information to locate your account? Thank you for your review. I email asking for updates. There was charges I was not told about and a contract I was not told about. Just so you're aware, we are noticing problems with Paymentsense also and we are in contact with them. Again the phone call went back and forth. I don’t have the time to repeat myself to everyone I work to. Welcome to Paymentsense . Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. Firstly we had no training on the terminal at all. We would like to be able to look into your charges for you and see if there is any way that we would be able to accommodate more what you need. Paymentsense, acting as an agent of First Data Europe Limited, trading as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider. I then sent numerous emails asking for updates and heard nothing. Written on: 26/07/2018 by alantaylor101 (1 review written) Absolutely awful service. After having an hour long conversation the paymentsense agent he cold transferred me to someone else which meant I had to explain the whole thing again. Check all cables are firmly connected or battery pack is firmly in place. I immediately contacted payment sense. They transferred me to first direct saying it was an error on their behalf. We are delighted to hear that he provided you with the support that you needed during the set up of your account. Thank you for your review of the experience you had with Danielle. Copyright © 2019 Paymentsense Ltd. All rights reserved. Paymentsense, acting as an agent of First Data Europe Limited, trading as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider. We are delighted to hear that you have had an exceptional experience with Freddie and will pass on your praise. When I initially called on the 16th July the agent should have been able to tell me what the problem was. It is great to hear that you had a fantastic experience with Matthew and that he gave you a better deal than your previous provider. I have spent 16 hours to solve it. Welcome to Paymentsense Chase. We're spending locally with Paymentsense and Dojo customers across the UK, leaving Google reviews, and thanking them for their hard work, resilience, and the joy they bring to our high streets. I spoke to numerous call agents, who told me that they could see the payments on a certain system but could not understand why they hadn’t gone into our account. If you’re an existing customer that takes card payments with us, you could be eligible for Business Funding – a merchant cash advance that allows you to repay as you earn. Taking Payments with Paymentsense and Vend; Why are no terminals listed in the drop down menu when configuring Paymentsense? Fantastic service from Jo. Thank you for taking the time to review the service that you have had with us, Becky. I will pass on your feedback to the relevant team. Since August I am still waiting. I have applied directly on their website. Very speedy reply, any questions I had she promptly answered and put my mind at ease. It has been nearly 4 months since those payments were taken. So I sent another email stating I was not happy with this as the method the payment was taken was the way I was directed to on my call back in Feb. Thank you in advance, Diane. This is the Paymentsense company profile. Rates much better than competitors too. Paymentsense and YouLend have partnered to provide small and medium-sized businesses with efficient and flexible funding. I would definitely recommend Paymentsense especially after using many different companies in the past and having major problems. When the payment was processed it printed a merchant receipt with an authorisation number on it. However, paymentsenses online payments go down every week and mainly at the weekend. Thank you for your review of the service that you had from Jo. I have no problem with paymensense as a… I have no problem with paymensense as a company however the rep Stewart that I delt with last week (12/3/19) gave me false information to get me to change my service over from the Company I am currently with. Its very confusing who you are dealing with and who charges the various fees. I'm having a real problem with the latest PaymentSense module in PS 1.6. Thank you for your review, Andre. Terminal not turning on or screen not lighting up, Terminal won’t connect to process a payment, How to handle payments & customers if your card machine is not working. So today, we Get Vocal for Local and give praise to our amazing customers. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. ‘CALL 01224 980468’ message displaying on your terminal? And temporarily taking over the phone appointments only. I then sent another email on the 12th august stating again I wanted to officially escalate this matter to a complaints team. Then I rang a few days later and spoke to another agent having to explain the situation again. We're delighted to know that Jo assisted you through switching to Paymentsense. They send me a test which had 48 hours deadline. Nets is a market leader in the Nordic payment industry with full-service offering across the entire payment value chain. Highly recommended to SME's. Always at the end of the phone for any queries and is always friendly. As we are a busy hair salon we had decided to take deposits. I wanted to know ‘was it safe to use the terminal?’ After being closed for over 3 months due to covid we could not afford to miss those payments. Page 1 of 2 - PaymentSense - posted in Chit Chat: Hello All, So weve had some issues when working with Paymentsense lately and I thought it might benefit everyone to know what happened. All charges come on the same document, but when you question the charges, you can't do so with the … Some times I receive a response to be told you are waiting for it to be sent to you and sometimes I don’t receive any reply. We may have lost customers due to this also. I have no idea who the customers were. Turn off EPOS integration (standalone mode). Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services. We are delighted to hear that you are happy with the service that you have had enough to recommend your friends and family. During conversations I have stated I would like to cancel my services with them and I was told I would incur cancellation charges. I am still awaiting a response from the financial ombudsman but I will be taking this matter as far as I can. I immediately asked for a copy of the call to be sent to me. Some of the most common issues and how to sort them are listed below. This should work on Internet Explorer, Firefox and Chrome. I have spent 16 hours to solve it. Terminal won’t connect to process a payment. Customer service is shocking. Was a pleasure having Jo through the process. Office back up subsequently, was a bit disjointed, otherwise would be a 5*****. Integrated payments have never been easier. Unfortunately this is out of our control Screenshot 2020-07-30 at 16.20.58.png 40.37KB 0 downloads Screenshot 2020-07-30 at 16.28.14.png 205.34KB 0 downloads Welcome to Paymentsense. Our busiest time. Unplug power, wait for ten seconds and then reconnect. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services. Good service,I will recommend all my friends and family’s.... Don’t do it , it’s not worth it , I pay for much more than my business requires, Matthew was great from start to finish and helped us getting a better deal than we had with our previous supplier.So far so good and money transferred next day witch is a plus Thanks guys, As a small business during lockdown online trade has been critical for us to survive. Unfortunately we do not support non-supporting. ☺️ #vocalforlocal #thankyoulocal #supportlocalbusinesses This is the Paymentsense company profile. Some of the most common issues and how to sort them are listed below. Paymentsense is a UK-based merchant service provider, offering card payment solutions to more than 50,000 merchants in the UK.. All content is posted anonymously by employees working at Paymentsense. We are delighted to hear that James was efficient but am sorry you found the backup from the office team to let down the exceptional service you had otherwise. Best customer support experience from the account handler Freddie. Thank you for your review, Susanne. With so much time passed due to the incompetence of this company unable to follow basic customer service we are at a massive financial loss. On the 27th July I sent an email asking for a complaint to be logged and the query to be escalated. Unfortunately due to covid we were forced to close in March. Check that the receipt roll is installed correctly and the lid to the roll compartment is firmly closed. Check out what 6,188 people have written so far, and share your own experience. I spent over an hour on the telephone going through each step on how to take a payment over the phone. Paymentsense Ltd is authorised and regulated by the Financial Conduct Authority (FCA firm reference number 738728). Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. | Read 141-160 Reviews out of 6,188 We are delighted to hear that although you had problems that we were able to work with you to solve these. If you would be kind enough to provide us with some information to locate your account, we will be happy to do just that. Always found them helpful and fast to respond. They called me speak for 30 mins. I explained step by step how the payment was taken. Thank you for taking the time to leave your review, Sue. Terminal playing up? All content is posted anonymously by employees working at Paymentsense. Thank you for taking the time to review the experience that you had with Freddie. Artur. Bruce CEO Silver Oak, Very good service . I sent images of the receipts. Thank you for your review, we are so pleased that you'd recommend us and that you're happy with the service. In all, offering to … © 2021 Trustpilot A/S. Heard nothing. Wasting time in resolving this matter. No one could explain either way to me. I have sent you a request by Trustpilot directly. I've been using successfully Authorize.net for a while with US account, but I'm having issues with a UK account (with processor PaymentSense). So to me it went through. 24/7 terminal support far as i feel we have been completely let by. 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