DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. I am giving them a poor review due their shockingly bad customer service. Reply. Reply. I could go on and on for days but what's the point? I phoned and finally managed to get them to agree to pay back my tenants deposit but it took a lot of time and security questions to do it. The other two players, MyDeposits and Tenancy Deposit Scheme (TDS) , … Had this been a legal process we would have awarded me based on the constant lies, as it is constant lying gets you everything if your a landlord there is no punishment.Even though DPS have multiple documents proving the landlord is lying and lied in the adjudication this gets the Tennant nowhere and DPS only look at any other reason to pay landlord.Over a year of this and even the adjudication is a soap shot stab in the dark with no real due process. Very bad experience. They abused the house and it was filthy all over! Avoid, if at all possible. Poor. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. 148 ratings from Google. Do you agree with Deposit Protection Service's TrustScore? 88 Reviews . Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. Landlords, did you know it’s a legal requirement to protect your tenants' deposits? 1.48 /5. I honestly can't fathom how they are still trading and are trusted to secure people's funds. I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. There must be better options out there for landlords and tenants.No ability to upload photos and videos. All rights reserved. 5. How are they still operating? Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. I have no problem with this. How do you award deciect? Agent / Landlord. Avoid this firm if possible! Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; Your landlord will decide which scheme to use, but your deposit should be equally protected whichever one they choose. Not receiving our emails? I called up and the man on the phone was SO condescending, kept telling me how to condense a file and told me all I can do is send that over when I kept reiterating to him that yes I already had done that and in its current state the zip was too large and couldn't be condensed. It takes at least 14 days for them to replay any questions via email and 1 hour to pickup the phone. The landlord has no problem with this. 1.00 /5. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! Negative review after negative review and all with the same common themes: - extremely poor/negligible communication- lengthy delays in resolving issues- inconsistency across all operational layers- inability to process today's technology- consistently misinforming customersPersonally, I am awaiting an adjudication decision after my 11 year tenancy ended early September 2020. Deposit Protection Service Uk Contact Phone Number is : 0844 4727 000 and Address is The Pavilions, Bridgewater Road, Bristol, BS99 6AA, United Kingdom. The customer service people are awful, incompetent and really don't have a clue about anything. Your name. 1.70 /5. If a Landlord fails to lodge the deposit with one of the 3 tenancy protection schemes within 30 days of the date on which the deposit was provided by the Tenant the Landlord will be subject to a penalty. Accepted landlords (entirely false) claim that a dishwasher door wouldn't close on the basis of a photo. 1.01 /5. Tell us about your experience with Deposit Protection Scheme: Your name: Your email address: Reviews 100. !DISGUSTING AND UNPROFESSIONAL!!! Poor. It's 2020, who has a CD/DVD writer on their Macbook? Luckily, I wasn’t expecting anything but it’s still most annoying! I gave all the proof, and photo's too.I had requested on numerous occasions a copy of her report to take this further, and I have been ignored.DPS KNOW THAT THEY ARE IN THE WRONG!! Advanced Search. Had this been a legal process we would have awarded me based on the constant lies, as it is constant lying gets you everything if your a landlord there is no punishment.Even though DPS have multiple documents proving the landlord is lying and lied in the adjudication this gets the Tennant nowhere and DPS only look at any other reason to pay landlord.Over a year of this and even the adjudication is a soap shot stab in the dark with no real due process. They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. I phoned and finally managed to get them to agree to pay back my tenants deposit but it took a lot of time and security questions to do it. You will never recieve a reply within the first week of your last contact, that's for sure. I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. I honestly can't fathom how they are still trading and are trusted to secure people's funds. How do you award deciect? Latest Reports. What a joke. Or call our dedicated help line on 0330 303 0030. As expected the landlord won the deposit, upon looking at the evidence it stated my rent account at £0 in July 2019 and that even if they believed me I would have owed rent from July to my leave date in September.Promptly sent back landlord correspondence stating I was in credit till September with rent.Unless you battle the DPS and corrupt landlords it again is just service where landlords can lie and submit false evidence. Avoid this firm if possible! The Deposit Protection Service (DPS) - A Year In Review Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. Look like they don't wanna give back your money. Useful. Your Review. Find out how our deposit protection scheme works and how to register your deposit online today. Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. The Deposit Protection Service (DPS) holds the actual deposit and only releases it at the end of the rental agreement. In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? checked Benefit from customer feedback! How can a photo prove that? I could go on and on for days but what's the point? In this scheme, we hold the tenant’s deposit throughout the period of the tenancy, and administer the repayment when they leave. Check reviews. 216 ratings from 3 sources. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. The landlord has no problem with this. Share. Protection schemes are also not required when landlords are living in the same property as the tenant. Logic used in their decision-making was woeful. Deposit Protection Scheme Reviews. Check reviews. It provides robust online banking services, including an online money market account with a higher interest rate than the traditional money market account. Only the latest review will count in the company's TrustScore. How are they still operating? Avoid if you can! Your online account is available 24/7. If you are calling from outside the UK, please click here. 7 talking about this. The Deposit Protection Service The Pavilions Bridgwater Road Bristol BS99 6AA. They provide ZERO guidance or advice to tenants and all they advise you to do is WAIT : 'wait for a response', or 'wait for the system to update' (which it never does because of their INCOMPETENCE!!!!) I’m a landlord and gave all the evidence they required and asked for! Log in and take care of your deposit whenever you need to. Very bad experience. Share. This is what I want! Avoid, if at all possible. It's 2020, who has a CD/DVD writer on their Macbook? If you are a tenant, go with the zero deposit insurance or any other deposit protection service. Poor. Monthly rental values soared and tenant population increased as the housing market struggled. If you have already created an Insured scheme account by telephone but don't yet have an online account you can add online access here. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. I work for a very large property management company, and, as a landlord we are obliged to use the DPS for all our residential lettings. It takes more than 2 years proces just to finalized the dispute. Almost all online check ordering services have a toll-free phone number to ring and an email address for you to contact, while the best services will have live chat support to answer your questions in double quick time. To create your account click the button at the top of … Accepted landlords (entirely false) claim that a dishwasher door wouldn't close on the basis of a photo. Write A Review (It only takes 30 seconds!) 2 Reviews . Our customer service centre operates Monday to Friday from 08:00 – 18:30. It takes another 1/2 years to transfer the money and 4 emails to send the correct amount. I have wasted a total of two working days over the past fortnight trying to get the most basic of answers from this disorganised rabble. 100 Reviews | 1.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Coupons Coupons. 10-06-2015, 10:58 AM. Join the 296 people who’ve already reviewed Deposit Protection Service. Kevin Firth January 3, 2012. How can I rate this serive any stars when it doesn't really provide me WITH ANY SERVICE?????? You can find out more on the Scottish and Northern Irish government websites. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. It’s the absolute worst delivery company. Read 1 more review about Deposit Protection Service Only the latest review will count in the company's TrustScore David 2 reviews. No matter how long I leave it nothing more happens. 67 ratings from allAgents. It truly is shocking to read through account after account of how they have adversely impacted upon so many. Should you feel that we have not met these standards and there is more we can do for you, please get in touch with us. I tried to contact them about the problem but clicking on their Contact Us link gives the same problem, the page never comes up. DPS are not fair in their reports. Join the 252 people who’ve already reviewed Deposit Protection Scheme. Since the tenancy deposit protection regulations came into force in April 2007 I have done quite a few blog entries on this subject, and there have been many comments from landlords and tenants.Some of these have been highly critical of the company running the custodial scheme, The Deposit Protection Service (DPS). Look like they don't wanna give back your money. I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. The Deposit Protection Service (The DPS) My Deposits; The Tenancy Deposit Scheme (TDS) The only alternative is to use an existing Local Authority Bond Scheme, which most local authorities have. Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! Deposit Protection Service. Estimated Money Consumers Saved since 1997: $15,765,080,261.01. Only the latest review will count in the company's TrustScore. I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. They want to keep hold of 10% of my deposit temporarily while we sort some things out, but are happy to return 90% of the deposit immediately. Return deposits way too long in being processed, lost recorded delivery letters. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Browse Categories. Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. Need to view or manage your deposits? No dispute with landlord, only with this "service". The Deposit Protection Service Blog Home; About The Deposit Protection Service (DPS) × The DPS – a year in review. At My Deposits, a tenancy deposit protection scheme provider, we aim to ensure that we provide a top-quality service and meet our high customer service standards. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. I have wasted a total of two working days over the past fortnight trying to get the most basic of answers from this disorganised rabble. I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. It’s the absolute worst delivery company. The DPS teacosy. I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. It handles issues related to deposit protection servICE in United Kingdom. Have been chasing my refund for few months. 2 Reviews . Deposit protection schemes are not applicable to any deposits paid before the signing of a rental agreement – although such preliminary deposits are later incorporated into the scheme. How can a photo prove that? We collate all the … No matter how long I leave it nothing more happens. Poor. They do not accept dropbox, google drive links etc. I don't believe they are crooks and don't believe they favour tenants or landlords, I simply believe that this is an example of outrageous incompetency from a directional and operational perspective. Your experience can help others make better choices. I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! The penalty is likely to be between 1-3 times the amount of deposit paid. Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. Advanced Search. Shocking service. He then repeated the same statement, even though he himself said he had no idea how to work tech, I think because I'm a young woman he thought that I too was incapable, an absolute joke. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. They ask that you mail CDs to them? They do not accept dropbox, google drive links etc. Really poor customer service. There must be better options out there for landlords and tenants.No ability to upload photos and videos. After holding the deposit for over an year DPS was unable o share reason for deposit not being released. No dispute with landlord, only with this "service". Scotland and Northern Ireland operate separate schemes, but they work in the same way as detailed below. He then repeated the same statement, even though he himself said he had no idea how to work tech, I think because I'm a young woman he thought that I too was incapable, an absolute joke. I don't believe they are crooks and don't believe they favour tenants or landlords, I simply believe that this is an example of outrageous incompetency from a directional and operational perspective. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? Review Latest Reports. Shocking service shocking company. Really poor customer service. All these terms, and a few more, all refer to the same thing - a plan put in place by government to govern the way in which tenancy deposits are handled. Useful. You will never recieve a reply within the first week of your last contact, that's for sure. They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. I have used these for quite a while, and find the service to be extremely slow and cumbersome. Take a long time to process information I have sent. I'm using the latest version of Fire fox and don't have trouble with any other web site logins. & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! The tenancy deposit protection scheme is mandatory for all Assured Shorthold Tenancies. Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? Review of deposit protection service. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! I moved out in March and ended my Contract August 1st. Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. Your experience can help others make better choices. absolutely useless their being in cahoots with the landlords & agents plus their online form doesn’t even work-upload send etc-total Absolutely useless crooks SCAM & illegal criminal frauds in rip off Britain. I am the tenant and have no dispute with the landlord. Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; There are separate TDP schemes in Scotland and Northern Ireland. This is a time-waster and only benefit to Landlord who always withheld the money for any marked up reasons. I'm using the latest version of Fire fox and don't have trouble with any other web site logins. The Deposit Protection ServICE is a Government agency of United Kingdom situated in Bridgwater Road, Bristol, United Kingdom. Voice your opinion today and hear what 295 customers have already said. !Turnaround time is far too long. Your legal responsibilities. I was very happy with the service and would totally recommend it if the landlord is being unrealistic in disputes. & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! DPS - FAIL OWN T&C's. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. !DISGUSTING AND UNPROFESSIONAL!!! After holding the deposit for over an year DPS was unable o share reason for deposit not being released. How much longer should I wait? My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. Home ; about the deposit Protection service deposit protection service reviews favour of tenants who wrecked 2 doors..., google drive links etc... never Ever consider putting a deposit with these idiots join 296! 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