Electronic journals, databases and books are accessible from on-campus computers that are connected to the UNC network. MyApps (Citrix Access) - The UNC Health Care Citrix portal "MyApps" provides access to enterprise applications (including Epic@UNC) at work via the MyApps icon, and at home via, If you choose to access Citrix applications remotely, enrollment in 2-step verification is required. Most library computers require a UNC-CH Onyen login. If you can temporarily access the internet, simply search for “Free Wi-Fi near me” to find locations that may be able to assist. Professional development; Skillsoft courses. The COVID-19 pandemic has quickly brought this issue to light for many of our students, faculty, and staff. Managers receive a spreadsheet containing EINs for all their new hires a few days before their employee attends orientation. In many rural areas, there is simply no infrastructure for internet access. If you are experiencing a challenge specific to internet access (financial or otherwise), please email the Covid Student Support Hub at  covidcareforstudents@unc.edu. This new service provides access to course-related software, enabling students to have the same desktop experience they would have if they were physically in a computer lab. LinkedIn Learning has a module called "Learning Canvas (2019)," which you'll find very helpful.Once you've opened the resource, you can search for that in … The following is a list of potential solutions that may help you be more connected from home and thereby helping UNC to achieve our social-distancing goal. First, get the complete path to the network location you’d like to access. You should check with each of them to see if their hours have changed given the current public health situation. MyApps (Citrix Access) - The UNC Health Care Citrix portal "MyApps" provides access to enterprise applications (including Epic@UNC) at work via the MyApps icon, and at home via https://myapps.unch.unc.edu . Learn how to set up remote desktop access. Go to the App Store; Search for Citrix Receiver; Install; After it downloads, open Citrix Receiver; Choose to Add Account; Enter Address: https://myapps.unch.unc.edu and tap Next; In the Username field, enter UNCH\username where username is the username for your Hospital domain account A quick search will tell you that a UNC path is a path with double slashes or backslashes which is what a network path has. Computer must have access to Internet Explorer or Google Chrome. Access to these applications do NOT require the use of the campus VPN: Citrix , Email , HeelMail , Office 365 , OneDrive , Outlook , TIM (Time Information Management) , Virtual Lab , Zoom Contact. Carrington Hall, Campus Box #7460 M-F 8:00-5:00 p.m. User must have access to a desktop or laptop computer (not a tablet or smartphone device) with a minimum of Windows 7 operating system and a physical keyboard. ISD Helpdesk: 919-966-5647 or helpdesk@unch.unc.edu All rights reserved. In order to access the UNC Health Citrix portal you will need to be connected via the VPN. If the above criteria cannot be assured by the user and their organization, a user will not be able to join the scheduled WebEx class and will need to reschedule for the next class offering. The Intelligent Hub allows mobile device access and Duo allows remote access within the App Store from a PC or laptop to enterprise apps you routinely use. Remote Desktop, Shared Drives, Virtual Computing Lab, ConnectCarolina). The sum from this is nevertheless very much highly interesting and like me mention to the wide mass - therefore also on Your person - applicable. Secure messaging with UNC Health Care providers regarding your patient's care Online referrals for outpatient and ancillary services Access to scheduled appointments, medications, allergies and outpatient & inpatient notes (including admissions, discharges and emergency services) Learn more about 2-step verification and the Duo app in the user guide at. Visit help.unc.edu and “Request Something Else” to request the feature. You should self-identify as a member of a University community. Need access to UNC Health systems? You may already have internet service at home through your Cable TV provider (Cable Modem), Telephone (DSL), Satellite, etc.. If you do not have an internet connection, check with your cell phone service provider to see if your phone can be used as a hotspot (data charges may apply). These virtualized applications are delivered instantly to users via any computer or mobile device connected to a network at any location on or off campus. Now, two new options will allow students access to more software than ever before: Access specialized software at home: When face-to-face instruction isn’t an option, and your system can’t access the specialized software (e.g., SPSS, SAS, Mathematica) you need, OneIT setup remote access labs so students can connect to a campus lab. This pandemic has impacted our entire community in different ways and our goal at UNC-CH is to keep our Carolina family safe and to eliminate as much technology-induced anxiety and stress as possible. Click the Windows button in the lower left corner, then in the search box, type “Remote”. Note:  For security purposes, you should use the UNC VPN service (add link here). If there is adequate cellular service in the area, then you may be able to work with your cellular provider to either use your cell phone as a “wireless hotspot” or consider adding a mobile hotspot to your cellular account. If you already have access to the Internet from home, but it is too slow or limited, we recommend you call your service provider to see if they can assist. The folder address is \\storage.unc.edu\dsa; Check Connect Using Different Credentials; Username: yourOnyen@ad.unc.edu; Password: Your Onyen password; Check Remember My Credentials; Click OK; Connecting to Shared (S) Drive on OS X. If user encounters technical problems during download of MyApps or Duo Mobile App, the ISD Service Desk will offer assistance 24x7 at 984-974-4357. Get ready by accessing the links on this web page or by contacting help.unc.edu, 962-HELP or SONHelp at 919-966-3388. Overview. (If unsure, call the orientation staff at your organization, your manager, or the ISD Service Desk to obtain this information.). The University of North Carolina at Charlotte 9201 University City Blvd, Charlotte, NC 28223-0001 704-687-8622 Starting Wednesday, August 19, 2020, for classes requiring computing lab instruction, students will be able to remotely access UNCG computer lab machines during class times. (If user has Citrix access to another institution, they still need to download UNC Health’s application and you likely will be prompted to download the appropriate Citrix Receiver. In addition, click the links below for more information about various topics which may help answer some questions. Access to some campus applications from off campus require the use of VPN (i.e. Unc remote access VPN - 4 things customers need to recognize. Once activated, the administrator will provide the specific Call Forward Remote access phone number and instructions. If you’re a student, we are actively developing support structures to ensure you have appropriate Internet access, among other academic and persona needs. Access your UNCHealth email from any location, any time, by using. You must do this before you are scheduled for class!! Log into MyApps first, then click LMS. In preparation for unplanned events, such as inclement weather and public health situations, ITS sends out information intended to help you plan and prepare for alternate work arrangements. Teach, learn, and research on the go with technologies at UNC Charlotte. The ITS Virtual Lab provides on-demand access to a wide variety of applications for anyone with a valid ONYEN. You can access most systems on the web using any device. Register password security questions & answers at. Use Remote Desktop. PPTP (Point-to-Point Tunneling Protocol): This standard is for the most part obsolete, with many known security flaws, but it's fast. 203 South Road Chapel Hill, NC 27599. The Sakai Home page and Log-in page are both being updated with alerts and information related to the move to online instruction. More information can be found at this MyApps Set Up link (requires login). Chapel Hill, NC 27599-7460 Copyright 2021 UNC Health. Get My Username Change My Password Forgot My Password Call the IT@UC Service Desk at 513-556-HELP(4357) option 2 or 866-397-3382 option 2.. By using this service you agree to adhere to UC Information Security Policies Able to access your UNC Health email to get LMS notifications, which will include the WebEx hyperlink needed to join class - go to https://mail.unch.unc.edu/ and use your credentials. limited or unavailable. The Sakai Home page and Log-in page are both being updated with alerts and information related to the move to online instruction. In most cases, no login is required when using a UNC networked computer to access library resources. Being a UNC Hospital application, we here at the Department of Medicine Information Services don’t have direct access to EPIC and therefore any issues regarding logging into EPIC or the content within should be directed to the hospital IT group – ISD. Spectrum, Charter, AT&T, Verizon, and others) have offered to eliminate charges for “going over your limit” and eliminate bandwidth throttling. Charter, Comcast, and Spectrum have advertised free Internet for 60 days for students. These solutions provide a Wi-Fi network that you can use with your laptop or other devices. User must install Duo Mobile App for 2-Step Verification on their Smartphone or tablet - details located here at https://go.unch.unc.edu/duo. A post shared by UNC Surgery (@uncsurgery) on Sep 16, 2020 at 7:53am PDT To provide the highest patient care to all people through innovation, world -class research, and training the next generation of surgical health care professionals and scientists ; As part of our continuing efforts to ensure information security, two-step verification will be required (via the DUO mobile app) to access MyApps starting March 1. Some individuals have no Internet service at their homes, but they do have the appropriate wiring necessary for internet access. Remote Access Sharing Links with Students If you're sharing links to library databases, you'll want to be sure that your links will route students to be authenticated through their UNCSA credentials (otherwise, they will not be able to access subscribed resources off campus). In most cases, you can use Remote Desktop to connect to it and work as if you were onsite. Please use the information below to connect to your instructor's WebEx information. Starting Feb. 19, 2018, all remote access users will be required to use MyApps (at https://myapps.unch.unc.edu) and the current Citrix site (https://csg.unch.unc.edu) will be decommissioned. If you are having trouble or have questions, please contact epictraining@unchealth.unc.edu. User should avoid using Apple devices for training, including iPads, iPhones or MACs, due to possible compatibility issues. Note:  Specific Internet Providers that are listed are just examples and their policies are subject to change. Bring headphones (preferably with a microphone) so you can listen to the class without disturbing other users in the class, who may be taking different classes. Web-based access when on-campus will not require 2-Step Authentication. One of the best resources for access issues and 'how do I' is your manager/ supervisor as well as co-workers in your department. To move Command Prompt into a network directory, you need to use the pushd command. Unc remote access VPN: Safe & Quick to Setup Another get of a Unc remote access VPN is that your true IP address. Some specialized software will require you to connect to the VPN, while others will be accessible only via devices managed and owned by the University. Open a Ticket. Starting the Remote Desktop Connection On your office computer, go to https://whatismyip.unc.edu/, which will display your office computer’s IP address... On your home computer, connect to the UNC Virtual Private Network (VPN) if you are off-campus. Many of the major providers (e.g. For example, many public libraries, coffee shops, and some restaurants provide wireless that you can use as their customer. To find this page: Go to MySupport@UNC > in the search box type 'new employee'. The ability to work remotely and/or participate in remote academic activity typically requires access to the internet and, in some cases, faster access than what is readily available. Contact your orientation staff or education director to find a training location. For assistance logging in, please contact us at: UNC Health Service Desk: (984) 974-4357 At least one day prior to training, the end user must be able to access UNC Health's My Apps site - https://myapps.unch.unc.edu. Many already have a plan to help you, especially those who are participating in academic activities. An overview of library resources and services available in support of online course delivery. VPN allows you to access campus applications and work securely, just as if you were physically on campus. Duo. If solving this problem at your residence isn’t technically possible, then you may want to visit a nearby location that has free Wi-Fi. User must have a reliable internet connection at home or at your training location. The following criteria must be met; otherwise, you may need to report to your hospital location and attend remotely from there. As a new employee you may have information technology questions, such as checking email, changing your password, where to save Word documents, and who do I contact for support. User must be prepared to participate in training for entire length of scheduled class. At the discretion of the training staff, the user may need to take additional Epic e-Learnings if the user has never used Epic before, or has minimal experience. The user must view any recommended Epic e-Learnings for their job role prior to their scheduled class (es). Thanks to the support of the FCC and many Internet Service Providers, the issue can usually be addressed at no additional cost to our community members. Home > About Us > Epic at UNC > Epic@UNC for Providers > Epic@UNC Training > Training Portal for Remote End Users. If you have applications installed on your on-campus workstations you can use VPN to access your on-campus machine or, as an alternative, you can use Remote Desktop through Horizon. Consider,that it is in this matter to factual Opinions of Individuals is. User must have a dedicated space and time to complete training - do not plan to train and work at the same time. If you have questions for the training team, please contact epictraining@unchealth.unc.edu. Log into PCs, laptops, Epic@UNC, LMS and email using your UNC Health Care Domain account. Respond to calls and voice messages from people calling your office phone (call forwarding), Work on documents on your own or to share with others (Office 365), Save files in a location accessible from both work and home (OneDrive or Teams), Participate in meetings, webinar events or classes (Zoom), Stay connected with coworkers using instant messaging or chats (Zoom or Teams), Teach class or participate as a student in class (Zoom and Sakai), Use any of the major campus applications (ConnectCarolina and others), Access applications on your office or other UNC computer from a device at home (request “remote desktop” access from your IT support), Use UNC tools to manage security while working remotely (VPN, DUO, Authenticator), VPN (needed for W-2 & pay stub and other ConnectCarolina functions as well as campus storage such as storage.unc.edu and secnas.unc.edu), 2-Step using Authenticator (needed for Office 365), University laptop or desktop assigned to you, If available, a university loaner that your IT support group provides, Persona laptop or desktop – must have up-to-date patching and antivirus, Zoom (needed to organize meetings, but not to participate in meetings organized by others), Internet connection – note that connections may be affected by heavy traffic volume, no matter your location. Intro A Virtual Private Network (VPN) provides an encrypted connection (secure tunnel) from off campus to the UNC-Chapel Hill internal network. If you don’t have Desktops in the top bar, request access in ARC (explained below). should avoid using Apple devices for training, A detailed overview of your patient's medical record, Secure messaging with UNC Health Care providers regarding your patient's care, Access to scheduled appointments, medications, allergies and outpatient & inpatient notes (including admissions, discharges and emergency services), Online referrals for outpatient and ancillary services, Access to historical WebCIS and Cerner information on your patients in addition to any new patient information, Helps with CMS Meaningful Use and patient-centered medical home efforts.