The e-mail will contain all necessary information. Just did, they said they are having technical problems with their site and that not to worry and problems can be sorted when at check-in. Can I upgrade my seats when I check in online? The declaration is only valid for the outbound flight, so do not forget to sign the declaration for the return flight within 24 hours of departure … Our partner Billo can’t wait to welcome your customers again on board their vehicles. We accept mobile boarding passes on flights from the majority of airports on our network. If your flight has been cancelled but if the same flight is available on another day of departure, it's possible to book this flight at the price you originally paid. More information about the voucher can be found hereunder. You have to state the means of transport you have used. footer navigation links. Have you reserved a seat? share | improve this question | follow | edited Jan 2 '18 at 8:23. user67108 asked Jan 2 '18 at 5:30. Moreover, the different authorities have to allow travel to these destinations again. In order to limit personal contact on board and protect all passengers as well as the crew, we ask you to only take one small personal item. Trouvez des vols pour Rabat à partir de 21 €. As soon as the relevant process has been developed, we will provide clear information on our website. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. All TUI fly bookings made before or on 31/03/2021 with a departure before or on 31/08/2021 can change 1x free of charge up to 7 days before departure, with the new departure date being before or on 27/10/2021. You will receive the voucher by e-mail. Of course we hope you will opt for an alternative flight. If your flight cannot take place, we will inform you. Sign in. Do you prefer a cash refund? In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. However, you should wait until you receive the voucher by e-mail. You can also find the most recently updated information in the frequently asked questions below. Hand sanitisers are present in each vehicle. This applies to both the outward and the return flight. The vouchers are issued in several phases. Print out this QR code or save it on a digital device and keep it at hand upon check-in or boarding. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. If you paid for a seat reservation, you will receive a separate voucher. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. Should something change in the flight you booked, you will be informed personally and in time. I am due to fly out tomorrow to Turkey and have just checked in online and when it comes to printing out the boarding passes i am only getting outbound boarding passes, there is no return boarding passes to print out? If you change your booking, the premium will be deducted from the new travel price. Skip to main content. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Another option is to download the airline's app and use your telephone to check in. More information can be found hereunder. It goes without saying that they will take every possible precaution to take your customers to their destination as safely as possible: If you prefer a private ride rather than the combined ride you booked, this is certainly possible. If the price of the new flight is lower, you will receive the balance in the form or a voucher. If you don’t want to travel to an affected area, you can cancel your trip. We therefore advise you to consult their terms and conditions and the measures they have taken. Prenez l’avion de Marseille à partir de 21 €, de Paris à partir de 22 € ou de Nantes à partir de 61 €. If you are traveling with another airline, you'll need to head to that airline's check-in desk before you fly. For Morocco: +212 5 22 63 46 00 (local tariff), For France: 0899 190 043 (max. Alerts. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. You don’t need to contact us yourself. See all. Contact our TUI fly Customer Service Center: If you wish to cancel your flight, the normal cancellation conditions apply. You can find all up-to-date information about changes and cancellations in their FAQ (only available in Dutch or French). After you received the voucher, you can submit a request for a refund via My TUI fly: https://www.tuifly.be/en/my_zone. Suitable face masks are surgical masks as well as non-medical masks that are large enough to cover the nose and mouth completely. Does this option interest you? Recherchez des vols pour Rabat sur KAYAK et trouvez les meilleures offres. You will receive your voucher by e-mail. Now check-in directly for Tui Airways flight from the comfort of your home/office. Did you book a room in an airport hotel upon arrival/departure through TUI, but your trip has been cancelled? If you are unable to present the code, you will be denied access to the plane. You cannot use a PDF scan of your boarding pass on your mobile device as the airport security team will be unable to scan them. After all, the safety of all our customers and employees is our top priority. Print them out ready to take with you to the airport. Available destinations & measures taken during your flight. We ask you to store this item underneath the seat in front of you. Post. You'll be able to do this up to six hours before your outward flight, or up to 25 hours before your return flight. The measures taken by the suppliers can change at any time. Totally confused......Does this sound right? Your file will be processed as soon as possible. You do not need to contact us yourself. Otherwise we cannot issue a boarding pass. Face masks are obligatory for all passengers aged 6 and older. At this moment we are issuing the vouchers for bookings that were cancelled by TUI fly. Articles of clothing (e.g. The voucher is valid for one year and can be used for all available TUI fly flights. Furthermore, they will be the subject of legal prosecution. That’s right, every passenger, regardless of age, must take note of the TUI fly COVID-19 health statement and sign it online to gain access to his/her boarding pass. Why did I get a Confirmation of Check-in document instead of a boarding pass when I checked in online? Post. We do everything we can to help you as quickly as possible. With this app it's easy to book your flights, check your flight schedule and view up-to-date flight times. You will receive your voucher by e-mail. You are allowed to combine several vouchers. Inbox. This measure applies to all TUI fly flights that had to be/are cancelled due to the coronavirus and for which TUI fly has issued/issues a voucher. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-107689757', '');}, 'log_autolink_impression');flight 24 hours before departure so the OP probably hasn't checked in for the return flight so wouldn't have boarding passes for that flight...? This way you will always have the most recently updated information. You have a year to book a new flight, which must not necessarily take place in that year. If you're taking sports equipment with you, it can be booked from 90 days before your return flight. Flights Restaurants Things to do Skip to main content. The e-mail will contain all necessary information. More information about the voucher can be found hereunder. At the airport. Signing the TUI fly COVID-19 statement is even possible until 1 hour before departure. if they return to Belgium after a stay abroad of less than 48 hours. Passengers have an online web check-in window of 24 hours up until 1 hour before flight departure for domestic flights or 24 hours up until 2 hours before flight departure for international flights. You can contact GO TUI by e-mail help@gotui.com or by telephone at +32 78 149 258 in case of an emergency. The voucher is personal, you are not allowed to give it to someone else. We ask you to check in online prior to your flight if possible. A voucher will only be issued in cases where TUI fly cancelled a flight due to the situation of force majeure caused by the coronavirus. Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. More information can be found hereunder. This applies to all travellers. Please take into account that you have to retain or upgrade your insurance products. When you check-in online you will be able to see the boarding passes for your Outbound and Inbound flights in a separate window. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. This has been the case from Dalaman, Antalya and Bodrum. You can do this while you check in online, which is possible from 24 to 6 hours before departure. In light of coronavirus, TUI and TUI fly have taken various measures. TUI fly is active in different countries. All TUI fly bookings made before or on 31/03/2021 with a departure before or on 31/08/2021 can change 1x free of charge up to 7 days before departure, with the new departure date being before or on 27/10/2021. Trips. That’s possible. With the TUI fly app, everything you need for a flight with TUI fly is at your fingertips! This way we will be able to travel together safely and without worries.We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. Example: if your voucher was issued on 01/04/2020, you have until 01/04/2021 to book a new flight. … More information can be found hereunder. What's with these screwy ticket prices? Please note: you should take into account the fact that the suppliers’ terms and conditions may change at any time. TUI fly has made the necessary arrangements to ensure that you can travel safely and without worries. We are closely monitoring travel advice via the following website: https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. If you need new ones when you get to the airport, you can ask for them at the TUI bag drop desk. You will receive a QR code after having completed the form. The Belgian FPS Foreign Affairs invites all Belgian citizens who are abroad to register on travellersonline to report their presence. The health statement can be signed by a single person on behalf of all travel companions. You then print them off. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. The customers must wear a face mask (which they must bring themselves). For more information, consult the website of the Belgian government (. Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. In case online check-in is not possible for your destination, you can collect your boarding pass at the check-in desk. Boarding. You are required to officially cancel your trip and file a damage claim. All you need is your booking reference or form of identification (e.g. Babies and children under the age of 16 travelling with an adult, can be included in the form of the adult accompanying them. If the price of the new flight is higher, we will adjust it to the original price. The face mask must be replaced every four hours.Passengers who do not wear a face mask or refuse to wear one will be denied access to the aircraft or will be requested to leave the aircraft before the closing of the doors. Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. We ask you to pay contactless or by card if possible. Have you not yet reserved a seat? In order to guarantee a proper follow-up, VisumCentrale asks that you contact them by e-mail: info@visumcentrale.be. If you change your booking, the premium will be deducted from the new travel price. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Sign in. Read the frequently asked questions about your TUI fly flight, the available destinations and the measures we have taken to offer you a safe and comfortable trip here. We do everything within our power to continuously update this overview, but we count on you to also seek information before your departure. If you’re flying with one of our partner airlines, you’ll need to check their website for more info. However, we do understand that sometimes plans change and you may need to amend your booking so we’ve tried to be as fair as we can when applying fees and charges. • Your boarding pass or confirmation of check in will open in a new window. How do I effectively communicate with an airline? a PCR test, a PLF form, proof of essential travel,... An overview of the travel formalities for each country can be found at https://www.tuifly.be/en/legal/reiseformalitaten. € 1,34 per minute), They will gladly make the booking for you. You can choose another TUI fly website here. Signing the TUI fly COVID-19 health statement is possible until 1 hour before departure. Certain conditions may apply at some destinations, e.g. We wish things could have been different, but obviously, safety and health are the top priority. You can also call the TUI fly Customer Service Center at +32 (0) 2 717 86 61. The issue date and the expiry date of the initially issued voucher will remain applicable. On your next flight, TUI fly will offer you the possibility to purchase a limited assortment of snacks and beverages on board. more. Your travel agent can give you more information. Inbox. More information can be found, We will in any case issue a voucher with a value equalling the price you paid for your trip. 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