- In general, I would also say that 90% of the staff at the entire resort were either extremely poorly trained, or received no training at all. He is professional and a man of his word, this is big for us. It was a shame there was no sun as maybe we would have spent time here. You get a separate part of the beach and a pool to yourself with a beach bar which provides food. If I visited again I would opt for the Hideaway section as the Diamond Club Benefits in the main Royalton did not meet our expectations for...If you are considering upgrading to diamond club,you will not be entitled to dine or use areas in the Hideaway section of the hotel! Royalton Negril - was the worst experience we’ve ever had. All the guest we spoke to were having a great time. Non hideaway guests are prevented from walking into the hideaway area. I love the Royalton hotels. This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. If you needy transportation AMITY TOURS with Ricardo Morrison very trustworthy. At 5.30 am most sun beds had towels on them!We were allocated Donovan as our butler who did very little for us at all. He works the bar like a real professional with a BIG Smile and he makes sure everyone is served and happy! Royalton Negril: The fabulous Royalton Diamond Club Service - See 4,145 traveller reviews, 4,465 candid photos, and great deals for Royalton Negril at Tripadvisor. No staff hung around waiting or begging for tips, they just served with a smile! Dear Dong124,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us.We appreciate your comments highlighting your excellent stay at our resort. We are so lucky to have him once again taking care of us. Kirk came and saw us every now and again and helped us with our luggage at the end of the holiday but overall for what we paid, it wasn’t worth it. She wasn’t interested in what we had to say, earlier on in the holiday she told my partner to have more respect and smoke at the correct smoking bins! There you got really good drinks every time you requested one. Regards,Royalton NegrilManagement Team. The food is out of this world! Jamaicans can cook and use spices wisely! The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bars, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Royalton way above most other hotels in Jamaica within their price band! Dear Charlotte H,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us.We appreciate your comments highlighting the hospitality of hosts mentioned in your comments; they will be acknowledged for their exceptional service, cleanliness of the resort, delicious food, and beautiful location.Please accept our sincerest apology for any inconsistent service you had received throughout your stay. Plenty of empty tables but you can’t walk in.Rooms - fantastic and spacious and the maids done an excellent job - enough said on that.Pool area - pretty standard but the service from O’wayne at the bar was great ( every morning greeted with a hello mate! ) We are so lucky to have him once again taking care of us. Highly Recommend Diamond Club: Royalton Negril - See 4,052 traveller reviews, 4,337 photos, and cheap deals for Royalton Negril at Tripadvisor. W hat a wonderful bartender and entertainer!! The staff seemed like they just didn’t want to be there, and any time I asked a waiter or waitress at dinner for a drink or condiments, it seemed like I was being some sort of nuisance. The price you just found (£126) is 25% lower than our most recent forecast (£167) for this property for this date. It is actually cheaper to stay in the Hideaway than upgrade in the Negril to the diamond club. The room in itself is beautiful, we didn’t need two beds but was definitely handy space to put clothes on. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Royalton Negril Resort and Spa: Royalton Negril Diamond Club - See 4,247 traveler reviews, 4,532 candid photos, and great deals for Royalton Negril Resort and Spa at Tripadvisor. Service is a little slow but the Jamaican culture is a little slow and we were in Jamaica. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Period. I have stayed at a few other all-inclusive resorts at other tropical places in the Caribbean and Mexico, and I can definitively say that this has been by far our worst experience. Their was no Diet Coke or any other mixes available for the majority of our stay. We didn’t bother ringing down the other times as the wait was too long.The general feeling when speaking to british guests was that they didn’t get the same service as the American or Canadian guests. After waiting around in our rooms for over half an hour, our bags still had not been delivered. The beach is gorgeous lol ke usual,no rocks pure sand. We had never had Butler service before so asked what we could use him for - he said it was probably not what we thought and he could arrange for us to have some laundry done and book some tables for us in the A La Carte restaurants. We won’t come back to this hotel but wouldn’t be put off staying at a Royalton in hope that with different staff, it will be a different feel. Another 30 minutes passed and the bags still had not been delivered. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Top TipTake a brolly with you! Please see our partners for more details. I love this hotel! The pool was nice but I don't think it's big enough as it's getting busy. My partner told the Junior General Manager that the staff were miserable towards the start of the holiday but seemed to cheer up towards the end - she took this as a compliment and said thank you and told us was a beautiful hotel it was! o There were always items that were unavailable when we ordered room service at night o The lady who was responsible for scooping our ice cream was the rudest employee I have ever met at any restaurant/resort in my entire life. Besides sugary cheap drinks - there was nothing else. The service at the Diamond Club pool is hit and miss - sometimes they will be coming to serve you from your bed and other days you don’t see anyone! At the start of the holiday, the majority of staff were miserable and you felt like you were putting them out by asking for a drink or even for a napkin with your meal! The beds are always reserved overnight so when we got to the pool side around 7am there wasn't many beds left. Please see our partners for more details. She then proceeded to let me know what 3 or 4 of the flavors were without pointing to any of the ice cream. Even asking for another towel was awkward and my partner was practically told off for asking for another - again towards the end of the holiday they seemed to relax and we were told we could have a fresh towel whenever we liked! Instead of immediately sending someone to clean it up, the staff merely put a wet floor sign next to the puke and left it there o My parent’s room was not serviced or cleaned at all during one of the days o My parent’s key card also stopped working so they were locked out of their rooms. Royalton Negril Resort and Spa: Very Detailed review of Diamond Club Swim Out with teens on the family side with Tips and photos - See 4,240 traveller reviews, 4,528 candid photos, and great deals for Royalton Negril Resort and Spa at Tripadvisor. It is actually cheaper to stay in the Hideaway than upgrade in the Negril to the diamond club. We found the Diamond Club lounge towards the end of the holiday (we weren’t shown this on arrivals) this provided extra snacks such as a continental breakfast as well. We forecast hotel rates daily for each date six months into the future based on the millions of hotel searches performed by our users. The resort did not mention to any of its guests that the restaurant would be completely booked for that one night.- Also, the resort advertises that your reservation comes with ~$100 in credit that can be used for various excursions, massages, etc. Dear Nyrosebud46,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us.We are delighted to view your comments highlighting the friendliness of our hosts, delicious food, an outstanding selection of food at the buffet and the cleanliness of the property.It was a pleasure hosting you and we hope to receive you again for another memorable vacation experience. We were so impressed the nexus tour guide came to our room to ease booking. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We had Kirk and Eugene as our Butlers and they were friendly, however we hardly saw them. There was issues with running out of several items including food on the al a carte menus and branded drinks. You don’t actually need to book and Eugene booked us in at 7pm when we requested 8pm if he was going to book. I’ll separate the review into a list of pros and cons, with one of the lists being noticeably longer than the other.Pros:- As this a new resort built in 2017, the facility is brand new and pretty nice. We are delighted to view your comments highlighting the cleanliness of our room, amazing room amenities and the variety of food.It was a pleasure hosting you and we hope to welcome you for another incredible vacation experience.Regards,Royalton NegrilManagement Team. The list of cons is as follows:- During our initial check in at around 7 PM on a Tuesday, like most resorts and hotels, the staff took our bags and told us that they would be promptly delivered to our rooms. We asked SEVERAL times for one and were told different things such as “one is on its way”, “we are ordering more”, “we will have to add you to the list” etc. He will make sure that you are comfortable and worry free! Won’t be returning or going to any other Royalton resorts. Food was excellent and the selection at the buffet was outstanding for breakfast, lunch and dinner. Our butler Chris was great who booked us our reservations for the restaurants and a special birthday celebration cake for my husband. Entertainment group kept things going at the pool with water aerobics and games. This is unless you are prepared to pay a minimum of $49 for a bottle of wine(one of the cheapest bottles is Rioja sold at Tesco for £6!!!!) Our second time here in building 2-and we are very happy!!! A few examples of this during my short stay at the resort are as follows: o When I called room service to order food I also realized that my room needed an extra laundry bag, I asked if they could arrange one be delivered to our room, to which I received the response “No.” Without any sort of reason or explanation. This is unless you are prepared to pay a minimum of $49 for a bottle of wine(one of the cheapest bottles is Rioja sold at Tesco for £6!!!!) Regards,Stefano SturniGeneral Manager. We were hungry all day every day. Also, lots of the staff asked my partner for a cigarette which made us feel uncomfortable saying no! So basically after dinner there is nothing to do. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. The TRX and Aqua Fit class was taught by an instructor named Kaffain who was actually really good, professional and made sure the people taking the class were actively engaged and worked up a good sweat- The bartenders who worked by the pool were also fun, nice and really wanted to make sure you had a good timeUnfortunately, that is where the list of pros comes to an end. I love this hotel! This is EXTREMELY misleading as you cannot use all of the credit for any one outing. Regards,Royalton NegrilManagement Team. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Their was no Diet Coke or any other mixes available for the majority of our stay. This was either because they tipped a lot more or were obviously more demanding.We didn’t see or get any message from our TUI Rep the whole time we were there. Amazing Vacation Diamond Club! Hideaway guests have use of every area of the whole of the resort. Diamond Club. Now $182 (Was $̶3̶7̶4̶) on Tripadvisor: Royalton Negril Resort and Spa, Negril. Only negative was the size of the main pool for the size of the resort. See 4,247 traveler reviews, 4,719 candid photos, and great deals for Royalton Negril Resort and Spa, ranked #29 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Jamaicans can cook and use spices wisely! The former Grand Lido Negril was demolished in 2015 -- aside from the trees -- and rebuilt as three separate resorts: the family-friendly Royalton, adults-only Hideaway, and clothing-optional Grand Lido Negril Au Naturel All-Suite Resort. The hideaway is adults only and has the 2 best al a carte restaurants, separate pool, dining area and allows you to watch the sun set. Yep great we have only paid £11k sterling for 7 nights after all ! This isn’t a problem as you just get given a buzzer if it’s too busy and you can head to the bar for a drink! Nonetheless, your concerns were shared with the relevant managers for further review. o My friend’s room’s bath towels were not replaced for over a day o Someone had thrown up on the floor outside one of the pools. It was certainly a pleasure hosting you and we hope to welcome you for another memorable vacation experience. !In 7 nights, four of the nights we could not dine in any of the restaurants as they were fully booked even though half the tables were empty. Very expansive resort, very friendly staff always asking if you were having a good time and enjoying your stay. Royalton Negril: Royalton Negril Diamond Club - See 4,220 traveller reviews, 4,508 candid photos, and great deals for Royalton Negril at Tripadvisor. Royalton Negril: Diamond Club :-( - consultez 4.143 avis de voyageurs, 4.465 photos, les meilleures offres et comparez les prix pour Royalton Negril sur Tripadvisor. Overall the hotel is good, clean and food of a good standard but service is a bit hit and miss not what we have experienced on our visits to other Royaltons in Mexico and Dominican Republic. Entertainment - I think this could be improved but it was good enough for a few quiet drinks.Once again great stay and I’d definitely look to come back due to staff like chevel etc, Dear Luke S,Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us.We are pleased to view your comments highlighting our attentive hosts, especially those mentioned in your comments who contributed positively to your trip; they will definitely be commended for their exceptional service and the cleanliness of our spacious rooms.Please accept our sincerest apology for any inconsistent service you received throughout your stay, your concerns were carefully noted and shared with the Food and Beverage Manager, Executive Chef and Entertainment Manager who will use your concerns as areas of opportunities for improvement.It was a pleasure hosting you and we hope to welcome you again for another incredible vacation experience. He didn’t book us into all the restaurants either so we spoke with Kirk and cancelled all of them and went when we were ready! On a whole this hotel was good and I think once it's been open for a while I'm sure it can only get better. Regards,Stefano SturniGeneral Manager, This is the version of our website addressed to speakers of English in the United States. This is the version of our website addressed to speakers of English in the United States. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The food is out of this world! Stayed over Christmas for a week at Diamond Club section. Review tags are currently only available for English language reviews. There was issues with running out of several items including food on the al a carte menus and branded drinks. 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